1725 Cranbrook Street North
Directions Cranbrook, BC V1C3S9

  • Sales: 1 (888) 259-7039
  • Service: 1 (888) 697-0855
  • Parts: 1 (888) 697-1384
Info

Service Frequently Asked Questions

Why should you get your vehicle serviced at Cranbrook Dodge?


  1. Expert Service Advisors - When you bring your car, truck, van, or SUV to our dealership, one of our Service Advisors will be be with every step, providing information on the recommended maintenance schedule for your specific vehicle and informing you of any needed repairs.
  2. Certified Technicians - At Cranbrook Dodge, our technicians are manufacturer trained, meaning that they understand how Chrysler, Jeep, RAM, and Dodge trucks, cars, vans, and SUV's work better than anyone else.

  3. Genuine Mopar Parts - Genuine Mopar parts are made with high quality materials and are specifically designed to fit, function properly, and perform for a long time. Our parts department carries a large selection of parts, priced competitively.  If for some reason we don't have the part or accessory that you are looking for, we will order it in for you.

  4. Peace of Mind - Bringing your vehicle to a certified Chrysler, Jeep, Dodge, and Ram car dealership for service, like Cranbrook Dodge, means knowing that your car, truck, van, or SUV will be treated with care and all work will be up to all manufacturer standards.

What is the importance of a maintenance schedule?


Your car's maintenance or service schedule is a timeline for what parts or fluids should be replaced or updated, based on the kilometres driven.  Some factors that may change the maintenance schedule are local driving conditions and driver behaviour. 


Proper auto maintenance can increase the resale value, ensure reliability, and maximize the longevity of your vehicle.  Your vehicle manual will provide the manufacturer recommended maintenance schedule for warranty compliance, but our Service Advisors may recommend an alternate maintenance schedule based on your vehicle, your specific driving conditions, and your driving behaviour.


Understand the conditions of your warranty.


All new and many used cars, trucks, SUV's, and vans come with a warranty covering unexpected repairs.  Be sure to understand the duration and covered components of the warranty.  A typical warranty may be written "36/60,000" meaning that coverage lasts either 36 months from the initial purchase, or until the vehicle has 60,000 kilometres, whichever comes first. 


If you have any warranty questions, our Service Advisors are here to provide answers.


Why are multiple warranty periods listed?


Depending on what is being repaired, the length of a factory warranty varies.


Chrysler, Jeep, Dodge, and RAM cars, trucks, SUV's, and vans usually feature a "36/60,000" basic warranty which covers everything except scheduled maintenance and wearable parts, such as brakes.


The powertrain warranty is usually "60/100,000" and covers engine and transmission defects.  Roadside assistance is also offered for a limited time.


Check your vehicle manual for more information about the warranty periods for your vehicle.


Service contracts are available that offer options such as extended warranty coverage and oil change and tire rotation coverage.  Call us at 1 (888) 259-7039 to learn more about service contracts


Are used vehicles still covered under factory warranty?


Warranties are often transferable, meaning that a vehicle inside its kilometre and duration caps will maintain its factory warranty.


How do I maintain my warranty?


Maintain your warranty by performing required service at the proper intervals and responding if something goes wrong with your vehicle.  Your owner's manual explicitly lists service intervals, although vehicles are also often equipped with dashboard lights that signal needed maintenance.  


Engine Oil


Changing your engine's oil and filter is one of the most important maintenance procedures for your car, truck, van, or SUV.  Oil keeps friction down in the engine and prevents the motor from seizing up.  Typical oil change intervals for new cars are between 5,000 to 15,000 kilometres.


Should I consider using synthetic motor oil in my vehicle?


Synthetic motor oils can be a good choice for high output, turbocharged, or supercharged engines, vehicles that are used for towing (especially during hot weather), and vehicles that operate in extremely cold or hot climates.  Although more expensive than mineral-based oils, synthetic motor oils may improve fuel economy and provide longer intervals between changes.


Engine Coolant


Water and antifreeze keep your car's engine from overheating and freezing during extreme temperatures. Intervals for flushing the system and replacing coolant vary, as some manufacturers promise long lasting antifreeze that is good past 100,000 kilometres.  A general time frame would be every few years, or 30,000 to 40,000 kilometres.


Spark Plugs


Older vehicles required the replacement or adjustment of spark plugs much more often than new vehicles do.  Manufacturers today promise over 100,000 kilometres before a tune-up that includes changing the plugs, but it is still a good idea to check the plugs at 50,000 to 60,000 kilometres.


Air Filter


The interval for changing your car's filter depends on the quality of filter, type of vehicle, and environment in which most driving occurs.  Travelling on dirt roads will surely clog a filter faster than paved highways.  Also, local pollution can determine filter life.


Battery


The interval of changing a battery depends on the type of battery, type of vehicle, and local climate.  Super cold regions may require a more powerful battery for cold starting, or a block heater.  It should be noted that rechargeable batteries that have completely lost their charge at some point often never reach full potential again.


Hoses/Belts/General Pathways


During scheduled maintenance visits, it is a good idea to inspect all hoses, belts, and other connections under the hood to ensure that everything is in good shape and properly attached.


Windshield Wipers


Wipers need to be replaced regularly, especially in climates with ice and snow. Sometimes just the blade needs replacing, while other times the entire wiper unit should be replaced. Some customers may choose different types of wipers for better performance.


Tires


The type of vehicle, specific tire, and driving style determine the life of a tire.  Many tires are rated to last 30,000 to 70,000 kilometres, but an aggressive style can wear out tires in 15,000 kilometres.  Customers may deviate from OEM specification in the interest of better looks or performance.


Brakes


Like tires, your car's brake life depends heavily on driving style. Lots of stressful braking will significantly shorten the life.  Brake replacement requires new rotors and sometimes, new pads.


Other issues


Anything required for an annual inspection may also need replaced.  Light bulbs, exhaust components, and emission controls may require repairs.


Appropriate tires


Different seasons require different types of tires.  Many manufacturers sell vehicles with all-season tires that are suitable for most conditions.  However, if your vehicle arrived with performance summer tires, you should invest in a set of snow tires for safety in the bad weather.


How often should I rotate my tires?


Your tires should be rotated every other oil change, or every 6000 miles.  Neglecting to rotate tires is a major cause of premature tire wear.


Many highways in the East and West Kootenay regions require the use of winter tires from October 1st to March 31st of each year.


Winter Tires in Cranbrook, BC


How does one find correct snow tires?


No tire is perfect, as extra competence in one category often means compromise in another. For example, a tire that is great in snow may be so-so on dry pavement and average in the rain. Try to find reviews on a tire to determine if it meets your criteria.


Other tire advice:


Always be sure to maintain the proper inflation for safety, performance, and longevity.  Buy four matching tires.  When purchasing a set of snow tires, try to pick up an extra set of wheels on which the rubber can be mounted.  Not having to mount/dismount tires each season saves time and maximizes tire life.


More seasonal precautions:


  • Be sure your engine oil is the correct viscocity.  Colder climates can cause oil to thicken, demanding a thinner oil to start.

  • Check your antifreeze and be certain the proper water-to-antifreeze mixture is maintained.

  • Verify that your windshield wipers are operable and keep the washer fluid reservoir full.

  • Double-check hoses and belts.  Cold temperatures can cause rubber to shrink and crack, so be sure your hoses and belts have some flexibility left.

What does it mean if my "check engine" or "service engine soon" light comes on?


There are many sensors and computerized components that manage your vehicle's engine performance and emissions.  When one of these fails, the "check engine" light is illuminated. Although your car may seem to run fine, it is important to bring it into a Chrysler, Dodge, Jeep, & Ram dealership to have the issue addressed in order to prevent long-term problems.


What should I do if my car starts to overheat?


This is a very serious problem - if your car overheats for too long, you can damage your engine.  As soon as possible, find a safe place to pull off the road and shut the engine off!  Do not attempt to check the fluid level in the radiator; the hot fluid can cause severe burns.  The best thing to do is have your car towed to your local Chrysler, Dodge, Jeep, & RAM dealership.


Always remember to check your vehicle's service needs in your vehicle's service maintenance guide, or call 1-888-679-0855 to speak with one of our Service Advisors.


Cranbrook Dodge is your  Chrysler, Jeep, RAM, and Dodge dealership in Cranbrook, BC and we are committed to providing not only the best selection of new and used vehicles, but also the best service, auto repair, parts, and accessories in the East and West Kootenay regions.

Contact

Cranbrook Dodge

1725 Cranbrook Street North
Directions Cranbrook, BC V1C3S9

  • Sales: 1 (888) 259-7039
  • Service: 1 (888) 697-0855
  • Parts: 1 (888) 697-1384

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